Create Custom Quick Replies in Omni Channel Engagement
When managing multiple different queries, complaints and conversations from different channels, it can really help to have some ‘precanned’ replies…
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Create Custom Quick Replies in Omni Channel Engagement
When managing multiple different queries, complaints and conversations from different channels, it can really help to have some ‘precanned’ replies which can be easily sent to customers. This is an quick way to help users in call-centres who manage high volumes of calls to still retain the human to human interaction, allowing a great mix of efficiency that promotes great customer service.
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