Omnichannel & Operating Hours

I’ve recently been spending time looking at, and talking about, how we can handle company hours within Omnichannel. This has covered both how to use them within chat (Handling Company Hours) as well as being able to change the chat widget functionality (Handling ‘Out of Hours’).

Imaging my surprise therefore when someone asked me ‘how do we go setting them up properly?’. When I…

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Omnichannel & Operating Hours ” The CRM Ninja

I’ve recently been spending time looking at, and talking about, how we can handle company hours within Omnichannel. This has covered both how to use them within chat (Handling Company Hours) as well as being able to change the chat widget functionality (Handling ‘Out of Hours’).

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