You may have read about Session Templates and now want to learn more about what an Application Tab is? This… Continue Reading admin’s Article on their blog No Title No
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Sometimes the conversation window can get in the way – this post covers how to get more real estate within… Continue Reading admin’s Article on their blog No Title No
Adding Notes in Model Driven Apps is a given and has been a feature for quite some time (maybe even… Continue Reading admin’s Article on their blog No Title No
You might have come across Sessions already in Omni Channel Engagement and I cover exactly what they are in this… Continue Reading admin’s Article on their blog No Title No
When managing multiple different queries, complaints and conversations from different channels, it can really help to have some ‘precanned’ replies… Continue Reading admin’s Article on their blog No Title No
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