Within Model Driven Apps and Dynamics 365 in general, users are familiar with navigating on the site map (which has… Continue Reading admin’s Article on their blog No Title No
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You know how to use the Consult feature, and you know how to use the Transfer feature – but have… Continue Reading admin’s Article on their blog No Title No
As a customer, when we utilise live chat features of organisation, it can be an amazing experience. We get what… Continue Reading admin’s Article on their blog No Title No
The consult feature was covered in the previous post, but the ability to transfer is slightly different. There is the… Continue Reading admin’s Article on their blog https://www.crmcat.co.uk/customer-service/the-transfer-feature-in-omni-channel-engagement/?utm_source=rss&utm_medium=rss&utm_campaign=the-transfer-feature-in-omni-channel-engagement Blog Syndicated
Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff,… Continue Reading admin’s Article on their blog No Title No
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