How to Minimise the Conversation Window in Omni Channel Engagement

Posted By Sarah Critchley on 12 Apr 2020 in Dyn365CE

Sometimes the conversation window can get in the way – this post covers how to get more real estate within…

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How to Minimise the Conversation Window in Omni Channel Engagement

Sometimes the conversation window can get in the way – this post covers how to get more real estate within the main screen in Omni Channel Engagement.

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Sarah Critchley

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• Dyn365CE2020.04.27An Introduction to Skill Based Routing in Omni Channel Engagement