What are Application Tabs in Omni Channel Engagement?
You may have read about Session Templates and now want to learn more about what an Application Tab is? This…
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What are Application Tabs in Omni Channel Engagement?
Application Tabs, depending on the type, can and some need, parameters. For example if you wish to open a specific entity record, the GUID and type of entity need to be specified. If you are searching in the entity search, the search term and specifying if categorised or relevance search should be used, needs to be specified.
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