Understanding Work Distribution Type in Omni Channel Engagement

Posted By Sarah Critchley on 15 Apr 2020 in Dyn365CE

The Work Distribution Type in Omni Channel Engagement comes up in many different places within the app. Work Distribution Type…

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Understanding Work Distribution Type in Omni Channel Engagement

Whilst basic, this type determines the user interact with entities and the setup of other entities and not just live chat sessions for users to work on, which is really essential to understand how a user would interact with the Omni Channel Engagement app.

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Sarah Critchley

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