This post is an essential and simple one. It covers what the difference between internal and external communication in the… Continue Reading admin’s Article on their blog No Title No
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When a customer first opens with a live chat widget and even before they ask a question, it can be… Continue Reading admin’s Article on their blog No Title No
We covered in a previous post what the conversation entity is in Omni Channel Engagement. One of the most fundamental… Continue Reading admin’s Article on their blog No Title No
The Work Distribution Type in Omni Channel Engagement comes up in many different places within the app. Work Distribution Type… Continue Reading admin’s Article on their blog No Title No
Scripts are an awesome feature in Omni Channel Engagement that are designed to give ‘Agents’ ie. Users the ability to… Continue Reading admin’s Article on their blog No Title No
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