Agent Scripts promote the use of being able to work through a set of questions or actions and Macro’s provide… Continue Reading admin’s Article on their blog No Title No
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Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to… Continue Reading admin’s Article on their blog No Title No
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article on their blog No Title No
This post is an essential and simple one. It covers what the difference between internal and external communication in the… Continue Reading admin’s Article on their blog No Title No
When a customer first opens with a live chat widget and even before they ask a question, it can be… Continue Reading admin’s Article on their blog No Title No
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