Many of the recent posts have been focused on the Chat Channel within the Omni Channel Engagement Hub. You may… Continue Reading admin’s Article on their blog No Title No
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This post covers a review of the real time sentiment analysis in the Omni Channel Engagement Application When a customer… Continue Reading admin’s Article on their blog No Title No
Agent Scripts promote the use of being able to work through a set of questions or actions and Macro’s provide… Continue Reading admin’s Article on their blog No Title No
Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to… Continue Reading admin’s Article on their blog No Title No
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article on their blog No Title No
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