Microsoft Dynamics 365: Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their
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A Series of Blog and videos on Omni Channel for Customer Service is a new offering from Microsoft that sits on top of the existing Microsoft Dynamics 365 platform. Upcoming
This session will provide: – An overview (and demo) of the omni channel engagement hub including – live chat and sms features – cds and flow – supervisor experience –
Not all times you will want to provide live chat opportunities for a customer to a real person. Self Service… Continue Reading admin’s Article on their blog No Title No
When organisations are managing incoming requests from multiple channels, there needs to be some oversight to ensure the users can… Continue Reading admin’s Article on their blog No Title No
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