Now Reading: Using power Virtual Agent with Power Automate and Integrate with Omni Channel Part 2 – YouTube
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Using power Virtual Agent with Power Automate and Integrate with Omni Channel Part 2 – YouTube
Using power Virtual Agent with Power Automate and Integrate with Omni Channel Part 2 – YouTube
Microsoft Dynamics 365: Create Power Virtual Agent with Case ID scenario and integrate with Omni Channel
Upcoming more topics
Assign roles and enable users for Omnichannel for Customer Service
Try channels for Dynamics 365 Customer Service
Configure an SMS channel
Configure a Facebook channel
Quickly configure a chat widget
Understand the unified routing and work distribution
Agents using Omnichannel for Customer Service app
Table of Contents:
00:00 – Introduction
00:52 – Configure Transfer To Agent
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