Now Reading: Introduction to Microsoft Omni Channel for Customer Service – YouTube
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Introduction to Microsoft Omni Channel for Customer Service – YouTube
A Series of Blog and videos on Omni Channel for Customer Service is a new offering from Microsoft that sits on top of the existing Microsoft Dynamics 365 platform.
Upcoming : Integration between Microsoft Power Virtual Agent and Omni Channel for Customer Service
Table of Contents:
00:00 – Introduction
00:14 – Introduction
00:55 – Initiating Chat using Power Virtual Agen
01:07 – Requesting Case Id Status
01:28 – Transfer call to Live Agent
01:52 – Accepting Chat Request By live agent
01:57 – Features in Omni stream Session
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