Microsoft Dynamics 365: Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS, Social Channels and the Best thing is now we can integrate all of this with Microsoft Power Platform i.e Power Virtual Agent bot, Power Automate, power apps, Power Portals and much more
Upcoming: Create Power Virtual Agent with Case ID scenario and integrate with Omni Channel
Upcoming more topics
Assign roles and enable users for Omnichannel for Customer Service
Try channels for Dynamics 365 Customer Service
Configure an SMS channel
Configure a Facebook channel
Quickly configure a chat widget
Understand the unified routing and work distribution
Agents using Omnichannel for Customer Service app
Table of Contents:
00:00 – Introduction
00:12 – Prerequisite to Start
00:31 – Install Omni channel addon
01:39 – Configure Omni channel Basic
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