D365 Customer Service: New Dialer Experience(preview) As part of 2023 release wave 2 Microsoft has made several improvements to the dialer in Dynamics 365 Customer Service. This dialer is available
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Timeline Enhancements In this video I’ll discuss some new timeline enhancements in Dynamics 365. I’ll show you how users can create bookmarks in the timeline and how they can now
Pover Virtual Agents: Plugin Actions(preview) Plugin actions for Power Virtual Agents are currently in preview. In this video I will show you how you can use an existing connector to
Upload documents as a source for generative answers (preview) In this video I will discuss the ability to upload documents as a source for generative answers in Power Virtual Agents,
Improved Work Order Experience (Preview) In this video I will discuss the new and improved work order experience in Dynamics 365 Field Service. I will discuss the updated view, forms
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