2023 Wave 2 Release Notes: D365 Customer Service
If you read my most recent article, you have probably heard that the release notes for 2023 Release Wave 2 came out on July 18, 2023! As I…
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2023 Wave 2 Release Notes: D365 Sales
Today is a very exciting day, because Microsoft just published the release notes for Dynamics 365 and Power Platform! I had a chance to look them over and…
Viva Sales: Collaboration space
Viva Sales has a new feature called collaboration spaces, which will help with collaboration between sales teams. I’m sure you’re already familiar with the Dynamics 365 and Microsoft…
Viva Sales: Collaboration Space – YouTube
Viva Sales: Collaboration Space Viva Sales has a new feature called collaboration spaces. I’m sure you’re already familiar with the Dynamics 365 and Microsoft Teams integration, which (among…
Copilot for Dynamics 365 Sales
I’m sure you have all heard of the new Copilot feature that Microsoft announced in March of this year. Essentially, Copilot is an AI-powered productivity tool that uses…
Copilot D365 Sales – YouTube
Copilot D365 Sales In this video I will discuss Copilot for Dynamics 365 Sales. Essentially, Copilot is an AI-powered productivity tool that uses natural language processing and machine…
Smart Org Chart (preview)
Most people who have worked with Dynamics 365 Sales before probably know about the org chart capabilities in the application. If you’re not familiar, the name already explains…
Smart Org Chart(preview) – YouTube
Smart Org Chart(preview) In this video I will show you the smart org chart which is currently in preview! I’m using the characters from the TV show ‘The…
Enhanced Case Experience in D365 Customer Service
In the last 3 articles I wrote, I discussed a whole bunch of new PCF controls that became available for Dynamics 365 Customer Service. In this article I…
Enhanced Case Experience – YouTube
Enhanced Case Experience In this video I will discuss the new enhanced case experience available in Dynamics 365 Customer Service. Related Article: https://d365goddess.com/enhanced-case-experience Blog: https://D365Goddess.com Twitter: https://twitter.com/D365Goddess LinkedIn:…