Enhanced Case Experience In this video I will discuss the new enhanced case experience available in Dynamics 365 Customer Service. Related Article: https://d365goddess.com/enhanced-case-experience Blog: https://D365Goddess.com Twitter: https://twitter.com/D365Goddess LinkedIn: https://www.linkedin.com/in/diantaylor/ In
Spice Up Your Case Forms!! Part 2 In this video I will share the remaining PCF controls that came out recently for Dynamics 365 Customer Service. I will show you
D365 Customer Service: Spice up your case forms with new controls! If you saw last week’s video, you know I talked about the new 360 customer component which came out
D365 Customer 360 Component In today’s article I am going to discuss yet another feature that was part of 2023 release wave 1 which is called the Customer 360 component.
Copilot for Dynamics 365 Customer Service In this video I will tell you all about Microsoft’s Copilot for Dynamics 365 Customer Service! In case you were wondering what Copilot is:
