Extend D365 Customer Service Copilot: Ask questions about your data(verse) In this video I will show you how to create a prompt plugin in Copilot Studio that allows agents to
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Restore deleted Dataverse rows with the Recycle Bin(preview) Sometimes you might need to reverse a deletion and restore/recover data that was deleted. If your organization is using Dataverse to build
Add (Dataverse) knowledge to Copilot using Copilot Studio Not too long ago we saw lot of new features announced during Microsoft’s Build event. With Copilot Studio’s UI refresh also come
D365 Customer Service: Dialer Enhancements If you haven’t seen the new enhancements to the dialer in Dynamics 365 Customer Service that are part of 2024 release wave 1, then this
Extend Copilot in D365 Customer Service with Prompt Plugins The preview feature that I am discussing in this video is something that a lot of us have been waiting for!
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