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Dian Taylor

479 Posts
135,234 Views
Dynamics 365 Customer Engagement

D365 Field Service: Not-to-exceed values

This month there are a bunch of features that are part of 2023 Release Wave 1 that will roll out. One of them is the not-to-exceed functionality in…

📅 11 April 2023 👁 278 views
Dynamics 365 Customer Engagement

Build Power Virtual Agent topics with GPT

There were so many announcements this month and most of them were around Microsoft’s new offering called Copilot. Microsoft Copilot is a new product that helps end users…

📅 4 April 2023 👁 383 views
Video

Copilot PVA – YouTube

Copilot PVA In this video I will explain how Copilot for Power Virtual Agents (preview) will make building topics MUCH easier! Related Article: https://d365goddess.com/build-power-virtual-agent-topics-with-gpt Blog: https://D365Goddess.com Twitter: https://twitter.com/D365Goddess…

📅 4 April 2023 👁 172 views
Dynamics 365 Customer Engagement

Viva Sales: Administrator Settings

I wrote two articles about Viva Sales back in August of last year, when it first became available in preview. If you haven’t read those articles, you can…

📅 21 March 2023 👁 282 views
Video

Viva Sales-Administrator Settings – YouTube

Viva Sales-Administrator Settings In this video I will show you how to access the administration settings for Viva Sales. This will allow you to configure forms that are…

📅 21 March 2023 👁 135 views
Dynamics 365 Customer Engagement

Viva Sales: Suggested Email Replies

I am sure you’ve heard of Viva Sales, which was launched by Microsoft last year in October of 2022. If you haven’t heard of it, it’s definitely time…

📅 14 March 2023 👁 460 views
Dynamics 365 Customer Engagement

Power Virtual Agents: Conversation Booster(preview)

Microsoft announced a new amazing preview feature for Power Virtual Agents yesterday, which you can try out today! If you are aware of how Power Virtual Agents (and…

📅 7 March 2023 👁 250 views
Video

PVA Conversation Booster – YouTube

PVA Conversation Booster In this video I will tell you all about the new PVA preview feature Conversation Booster! Related Article: https://d365goddess.com/power-virtual-agents-conversation-boosterpreview Blog: https://D365Goddess.com Twitter: https://twitter.com/D365Goddess LinkedIn: https://www.linkedin.com/in/diantaylor/…

📅 7 March 2023 👁 208 views