D365 Customer Service: New Dialer Experience(preview)
As part of 2023 release wave 2 Microsoft has made several improvements to the dialer in Dynamics 365 Customer Service. This dialer is available for agents if the voice channel in Dynamics 365 Customer Service has been configured in the environment. Keep in mind this is a feature that needs to be enabled by an admin. In this video I will not only go over the new dialer experience, but I will also show you how you can enable the preview in your environment.
Related Article: https://d365goddess.com/d365-customer-service-new-dialer-experiencepreview/
Blog: https://D365Goddess.com
Twitter: https://twitter.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
As part of 2023 release wave 2 Microsoft has made several improvements to the dialer in Dynamics 365 Customer Service. This dialer is available for agents if the voice channel in Dynamics 365 Customer Service has been configured in the environment. Keep in mind this is a feature that needs to be enabled by an admin. In this video I will not only go over the new dialer experience, but I will also show you how you can enable the preview in your environment.
Related Article: https://d365goddess.com/d365-customer-service-new-dialer-experiencepreview/
Blog: https://D365Goddess.com
Twitter: https://twitter.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
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