Now Reading: Dynamics 365 Contact Centre – worth it or not?
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Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles around the new Omnichannel capabilities that Microsoft had just released for Dynamics 365 Customer Service!
Since then, Microsoft have been releasing new & updated functionality over the last number of years, and it’s…
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