Indeed the 3rd exam related post in just over a week – it’s a busy (new) certification release season at the moment! This time it’s the new AB-210 exam, focusing
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For all the talk about chatbots, self-service portals, and digital channels, voice is still where customers go. A frustrated insurance claim. A missed delivery. A bill that does not look
Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with an email template so an
Almost every business has to handle returned merchandise. In this article, learn the steps for processing a return order in D365. When a customer contacts a company to return a
In Microsoft Dynamics 365 for Finance and Supply Chain, the system sends out emails when certain transactional events occur. For example, when a sales order is placed, shipped, or read
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