One thing has been bothering me lately. For as long as I’ve worked with CRM systems, people have complained about clicks. Too many clicks, too many screens, too many forms,
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Time for another exam post (I’ll actually be doing 2 posts around new exams this week), this time around building ‘AI Applications’. This is another one of the new ‘AB
Indeed the 3rd exam related post in just over a week – it’s a busy (new) certification release season at the moment! This time it’s the new AB-210 exam, focusing
For all the talk about chatbots, self-service portals, and digital channels, voice is still where customers go. A frustrated insurance claim. A missed delivery. A bill that does not look
Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with an email template so an
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