It’s always interesting when Microsoft release a new type of exam, especially when it’s not tied to specific functionality, but rather to an overall approach. The AB-100 exam (don’t pay
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Make Time Entering process a breeze using the Time Entry Calendar control for Project Operations. This is a significant improvement in the way you have been doing Time Entries thus
Microsoft vs. Direct Routing: Which Voice Path is Right for You? When you’re rolling out Dynamics 365 Contact Center, one of the first big questions you’ll face is: How do
Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Update % progress manually on Project Tasks in Project Operations. The post Project Task Progress Update in Project Operations & Mark Task as Completed appeared first on D365 Demystified. Original
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