Microsoft vs. Direct Routing: Which Voice Path is Right for You? When you’re rolling out Dynamics 365 Contact Center, one of the first big questions you’ll face is: How do
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Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Update % progress manually on Project Tasks in Project Operations. The post Project Task Progress Update in Project Operations & Mark Task as Completed appeared first on D365 Demystified. Original
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles
Firstly for those who are not aware, the acronym ‘FTRSA’ stands for ‘Fast Track Recognised Solution Architect’. This is an award that Microsoft bestows on people working for Microsoft Partners
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