Dynamics 365 Customer Engagement
Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I…
Tag: Dynamics365
Dynamics 365 Business Central
Customer Portal for Microsoft Dynamics 365 Business Central
In today's fast-paced business environment, it is crucial for organizations to have access to real-time data and streamlined operations. One of the critical…
Dynamics 365 Customer Engagement
Change the owner of a workflow
Now, I know what you might think by reading only the title of this article “seriously, is this guys joking?”, we’ll wait for it,…
Dynamics 365 Customer Engagement
Auto update outgoing email subject with case title and case number in Dynamics365 CE
Dynamics 365 unified service desk enables users to compose emails in a separate popup window. Every time an agent is composing an email within…
Dynamics 365 Customer Engagement
Dynamics365 / CDS – Five Layers of Security
The security model is one of the most complex areas of any Dynamics 365 implementations, due to this many times security is an afterthought…