Dynamics 365 unified service desk enables users to compose emails in a separate popup window. Every time an agent is composing an email within a case, he/she will have to
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The security model is one of the most complex areas of any Dynamics 365 implementations, due to this many times security is an afterthought and left to just before go-live.
Recently, I had a customer requirement to use Stripe for processing event registration payments. I knew that with Dynamics 365 Marketing, you have the ability to use a custom gateway
In the latest update of the Dynamics 365 Marketing solution, when creating a new blank email, you get the options to add layout components: Layout options in Dynamics 365 This
Personalisation is the essence of email marketing. Making your messages relevant to your audience increases engagement and conversion rates. In Dynamics 365 Marketing it’s easy to add ‘simple’ personalisation into
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