Dynamics 365 Business Central
? Azure Cognitive Service Vision : Next Stage.
Florence No, no quiero hablaros de esta monumental ciudad Italiana sino del Proyecto Florence del equipo de Microsoft ya que sustenta lo que para…
Tag: Service
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Summaries
We have a new feature available in Omnichannel for Customer Service! We can now use co-pilot to generate conversation and case summaries. In this…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – OTP
I recently read a post by Joe Gill around setting up one-time passwords (OTP) using a Power Virtual Agent. It got me thinking about…
Dynamics 365 Customer Engagement
2023 Wave 2 Release Notes: D365 Customer Service
If you read my most recent article, you have probably heard that the release notes for 2023 Release Wave 2 came out on July…
Dynamics 365 Business Central
Dynamics 365 Business Central: the strange “service optimization” message
I’ve received privately on LinkedIn the same question from some partners regarding the following message that sometimes could appear on some Dynamics 365 Business…