FULL SHOW NOTES https://podcast.nz365guy.com/481 Picture this: You're a customer service admin needing a modernized approach. What if there were improvements in customer service administration, security role management, and agent productivity
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Field Service App(preview) for Teams Last week Microsoft I created a video showing the preview of Field Service Copilot in Outlook. In this video I will discuss the Field Service
Field Service Copilot – Outlook Experience Last week Microsoft announced the preview of Field Service Copilot. This experience uses Outlook and Teams, and in this video I will discuss the
D365 Customer Service: Spice up your case forms with new controls! If you saw last week’s video, you know I talked about the new 360 customer component which came out
Copilot for Dynamics 365 Customer Service In this video I will tell you all about Microsoft’s Copilot for Dynamics 365 Customer Service! In case you were wondering what Copilot is:
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