In May 2022 I wrote this post explaining the upcoming changes on the way Microsoft will start sending notifications about service incidents on Dynamics…
Within Omnichannel for Customer Service we use Unified Routing to assign conversations to agents. Out of the box we have several assignment methods including…
Here’s how the Profitability Analysis numbers are calculated for Project Operations! Continue Reading priyeshwagh777’s Article on their blog Profitability Analysis on a Project Service…
The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable it,…
I’m sure many of you have caught wind of the exciting news around Field Service Copilot which was announced just a few weeks back.…
