Listing down the blog posts on Voice Channel setup and configuration for quick reference Continue Reading Nishant Rana’s Article on their blog Blog Posts…
I’m sure many of you have already heard about the preview of Field Service copilot that was announced by Microsoft a few days ago.…
To rename the Search Customer and Search Issue labels in the conversation form, search and open the corresponding RESX Web Resource for customization. The…
I love finding small features I’ve previously missed! This post is about such a feature, the ability within the customer service workspace to have…
If you’ve been following my recent articles, you might already be aware that the release notes for the second wave of 2023 were unveiled…
