Dynamics 365 Customer Insights
Dynamics 365 Customer Service Workspace
When delivering training on MB-230 Microsoft Dynamics Customer Service or talking about Dynamics 365 Customer Service, I often come across people who haven’t heard…
Tag: Service
Dynamics 365 Business Central
CTP (Capable to Promise) in D365 BC: Optimizing Inventory for Enhanced Customer Service
In today's fast-paced business environment, meeting customer demands and ensuring efficient inventory management are critical for...
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Voice Greeting
First impressions count! Microsoft has recently added a new automated message to the voice channel within Omnichannel for Customer Service. In this post I…
Dynamics 365 Customer Engagement
Enhanced Case Experience in D365 Customer Service
In the last 3 articles I wrote, I discussed a whole bunch of new PCF controls that became available for Dynamics 365 Customer Service.…
Dynamics 365 Customer Engagement
Update on “Service as a Subscription” Model
It has been exactly one year since we signed our first customer up for "The Works from Forceworks" The post Update on “Service as…