Full show notes available here: https://www.nz365guy.com/248 Continue Reading Mark Smith nz365guy’s Article on their blog https://www.nz365guy.com/implementation-of-microsoft-field-service-with-daniel-gittler/ Blog Syndicated with Mark Smith nz365guy’s Permission
D365 Customer Service Setting up search providers In this video I will be showing you how you can setup search providers in D365 Customer Service. Search providers allows agents to
Escalating Cases in D365 Customer Service In this video I am going to show you how you can build your own logic to escalate cases. This functionality is something that
D365 Field Service: Send email with resource picture If your organization is using Dynamics 365 Field Service, wouldn’t it be nice to be able to send an email notification to
Customer Service Is Not A Department – It’s Everyone’s Job. 90% of respondents indicated that customer service is important to their choice of and loyalty to a brand. Source: The
