Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the agent. To enable…
I am sure you have heard all about Microsoft’s new AI capabilities called ‘Copilot’ that is coming to other Microsoft software besides Dynamics 365!…
Another feature for Dynamics 365 Field Service that is part of 2023 release wave 1 is the ability to use trades to group services…
Microsoft Dynamics 365 Field Service incluye una nueva característica llamada «Track Cost per Work Order» en la Wave 1 de 2023. Esta función permitirá…
Microsoft’s Omnichannel for Customer Service includes “loads” of reporting options. One of my favourite reports right now is the “real-time analytics” dashboard. In this…
