Dynamics 365 Great Plains
SQL Scripts for Microsoft Dynamics GP: Change Web Service URi
This script is part of the SQL Scripts for Microsoft Dynamics GP where I will be posted the scripts I wrote against Microsoft Dynamics…
Tag: Service
Dynamics 365 Customer Engagement
D365 Field Service: Not-to-exceed values
This month there are a bunch of features that are part of 2023 Release Wave 1 that will roll out. One of them is…
Dynamics 365 Customer Engagement
How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace
With the Enhanced multisession layout in Customer Service Workspace, we have different sessions open in different tabs at the top and different tabs inside…
Dynamics 365 Business Central
Azure Service Tags and Dynamics 365 Business Central
Yesterday I’ve done a webcast detailing all the new features available in Dynamics 365 Business Central and I’ve also mentioned the possibility to manage…
Dynamics 365 Customer Engagement
Notification template in Omnichannel Voice (Dynamics 365 Customer Service)
Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template. Property Description Title To define…