Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template. Property Description Title To define the title. Icon To define the icon. Show Timeout Yes / No – to hide/show the timer (timer still runs in the background) Time (seconds) For the Phone Call / Voice … Continue reading “Notification template in…
Continue Reading Nishant Rana’s Article on their blog
Notification template in Omnichannel Voice (Dynamics 365 Customer Service)
Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template. Property Description Title To define the title. Icon To define the icon. Show Timeout Yes / No – to hide/show the timer (timer still runs in the background) Time (seconds) For the Phone Call / Voice…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
- Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate
- Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
- Dyn365CE15 April 2024Using Focused view in Dynamics 365