Microsoft’s Omnichannel for Customer Service includes “loads” of reporting options. One of my favourite reports right now is the “real-time analytics” dashboard. In this post I will explain why and comment on how you can enable this feature.
It might be worth considering that the real-time analytics dashboard is currently a preview feature. (As of April 2023!) And as a preview feature it maybe…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Real-time Analytics
Microsoft’s Omnichannel for Customer Service includes “loads” of reporting options. One of my favourite reports right now is the “real-time analytics” dashboard. In this post I will explain why and comment on how you can enable this feature. It might be worth considering that the real-time analytics dashboard is currently a preview feature.
Blog Syndicated with Neil Parkhurst’s Permission
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