I recently read a post by Joe Gill around setting up one-time passwords (OTP) using a Power Virtual Agent. It got me thinking about other scenarios when we might want to use OTP. In this post I will explore how we might enable an OTP process within Omnichannel for Customer Service.
- You can read Joe’s original blog post here.
My idea was for an agent to generate a one-time password. This…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – OTP
I recently read a post by Joe Gill around setting up one-time passwords (OTP) using a Power Virtual Agent. It got me thinking about other scenarios when we might want to use OTP. In this post I will explore how we might enable an OTP process within Omnichannel for Customer Service.
Blog Syndicated with Neil Parkhurst’s Permission
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