Omnichannel for Customer Service – OTP

I recently read a post by Joe Gill around setting up one-time passwords (OTP) using a Power Virtual Agent. It got me thinking about other scenarios when we might want to use OTP. In this post I will explore how we might enable an OTP process within Omnichannel for Customer Service.

• You can read Joe’s original blog post here.

My idea was for an agent to generate a one-time password. This…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – OTP

I recently read a post by Joe Gill around setting up one-time passwords (OTP) using a Power Virtual Agent. It got me thinking about other scenarios when we might want to use OTP. In this post I will explore how we might enable an OTP process within Omnichannel for Customer Service.

Blog Syndicated with Neil Parkhurst’s Permission