Omnichannel for Customer Service – Summaries

We have a new feature available in Omnichannel for Customer Service! We can now use co-pilot to generate conversation and case summaries. In this post I will review this new feature.

Setup

Before you can use summaries, they will need to be enabled.

To enable and configure your “Summaries” settings, open the Customer Service Admin Center. Then within the productivity option you should find the…

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Omnichannel for Customer Service – Summaries

We have a new feature available in Omnichannel for Customer Service! We can now use copilot to generate conversation and case summaries. In this post I will review this new feature.

Blog Syndicated with Neil Parkhurst’s Permission