Agents using Microsoft’s Omnichannel for Customer for voice calls can now test their speaker / microphone. I explain how in this post. Until recently…
We have a new feature in Omnichannel for Customer Service, the ability to collect feedback from agents on call quality. In this post I…
Here is another set of features that kind of snuck into Dynamics 365 Customer Service without anyone noticing! At least I didn’t notice until…
Work Order Lifecycle — Dynamics 365 Field Service What is a Work Order in the Microsoft Dynamics 365 Field Service Application, and what is its Lifecycle? What’s…
Introducción ¿Qué son los enjambres y cómo mejoran la atención al cliente? Descubre cómo la funcionalidad de enjambres de D365 Customer Service te permite…
