Learn how to set up SLAs (Service Level Agreements) and KPIs in Dynamics 365 Customer Service. This step-by-step guide covers SLA configuration, KPI creation, and a real-world case demonstration to
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Revolutionizing Customer Service Through AI with Jay Wellings Send me a Text Message here (https://www.buzzsprout.com/twilio/text_messages/1796418/open_sms) Code and transformation: Jay Wellings shares his journey from web dev to Microsoft ecosystem expert,
AI Agents and the Future of Customer Service Send me a Text Message here (https://www.buzzsprout.com/twilio/text_messages/1796418/open_sms) Dive into a journey of wellness & tech on the latest Ecosystems Show! Discover the
Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and haven’t tried recently you might want to experiment with
Hi Readers, Managing the Evolution of Service Documents Service documents, like quotes, orders, and contracts, often undergo changes throughout their lifecycle. To ensure data integrity and maintain a clear audit
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