Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and haven’t tried recently you might want to experiment with
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Hi Readers, Managing the Evolution of Service Documents Service documents, like quotes, orders, and contracts, often undergo changes throughout their lifecycle. To ensure data integrity and maintain a clear audit
Hi Readers, This video explores the new service management features in Dynamics 365 Business Central 2024 Release Wave 1. The speaker discusses several enhancements, including: Number series management: You can
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing calls. In this post I will
2024 Wave 2: Copilot for Service This is part 4 of my video series about the new features that are part of 2024 Release Wave 2. In this episode I
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