Use Service-Level Agreements and Entitlements in Dynamics 365 Field Service (Part 1) – YouTube

In this video, I explain the basics of service-level agreements (SLAs) and entitlements in Dynamics 365 Field Service. I also show how to create a new price list. This is the first part of the series and is perfect for beginners who want to understand how SLAs and entitlements work and how they are used in real-life service scenarios.

This video consists of:

00:00-00:18 Introduction
00:19-1:23 SLA & Entitlement
1:24-2:45 Price List
2:46-4:19 Price list item

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