2024 Wave 2: Copilot for Service This is part 4 of my video series about the new features that are part of 2024 Release Wave 2. In this episode I
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2024 Wave 2: D365 Customer Service This is part 3 of my video series about the new features that are part of 2024 Release Wave 2. In this episode I
Extend D365 Customer Service Copilot: Ask questions about your data(verse) In this video I will show you how to create a prompt plugin in Copilot Studio that allows agents to
D365 Customer Service: Dialer Enhancements If you haven’t seen the new enhancements to the dialer in Dynamics 365 Customer Service that are part of 2024 release wave 1, then this
Extend Copilot in D365 Customer Service with Prompt Plugins The preview feature that I am discussing in this video is something that a lot of us have been waiting for!
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