Microsoft’s Omnichannel voice channel for Dynamics 365 gives us great capabilities for contact centres. In this post I will consider what might happen if…
I have been experimenting with using a Power Virtual Agent as an IVR within Microsoft’s Omnichannel for Customer Service. In this post I will…
I recently gave a demo of the new voice channel within Dynamics 365’s Omnichannel for Customer Service app. In that post I covered the…
Recently while exploring Customer Service Workspace we could not see the presence being loaded for the users. The first thing we need to check…
I am so excited to have recently started to use the new 1st party voice channel Microsoft have made available for the Omnichannel for…
