Omnichannel for Customer Service – Voice IVR BOTS

I have been experimenting with using a Power Virtual Agent as an IVR within Microsoft’s Omnichannel for Customer Service. In this post I will explain my findings so far.

Prerequisites

Obviously, you will need Omnichannel for Customer service installed and your voice channel configured!

But beyond that there are some extensions that need to be installed before you can make use of the full…

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Omnichannel for Customer Service – Voice IVR BOTS

I have been experimenting with using a Power Virtual Agent as an IVR within Microsoft’s Omnichannel for Customer Service. In this post I will explain my findings so far. Obviously, you will need Omnichannel for Customer service installed and your voice channel configured!

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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