Dynamics 365 Customer Engagement
Copilot Studio – New Style Voice BOTs
Microsoft have recently published updates to the voice channel which allow us to use the newer style Copilot BOTs in voice scenarios. In this…
Tag: bots
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – IVR BOTs and Languages
I recently created a blog post which explained the options we have in Microsoft’s Omnichannel for Customer Service and Unified Routing around languages. In…
Dynamics 365 Customer Engagement
Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)
We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Interruptible IVR BOTs
Within Microsoft’s Omnichannel for Customer Service app with the voice channel we can use a Power Virtual Agent as an IVR BOT. These are…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Voice IVR BOTS
I have been experimenting with using a Power Virtual Agent as an IVR within Microsoft’s Omnichannel for Customer Service. In this post I will…