Omnichannel for Customer Service – IVR BOTs and Languages

I recently created a blog post which explained the options we have in Microsoft’s Omnichannel for Customer Service and Unified Routing around languages. In this post I will continue that content and explain how an IVR might operate in multiple languages.

You can read my original post here.

In my original post I explained that we can implement a “no code” approach to our IVR by leveraging the…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – IVR BOTs and Languages

I recently created a blog post which explained the options we have in Microsoft’s Omnichannel for Customer Service and Unified Routing around languages. In this post I will continue that content and explain how an IVR might operate in multiple languages.

Blog Syndicated with Neil Parkhurst’s Permission

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Neil Parkhurst

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