I recently created a blog post which explained the options we have in Microsoft’s Omnichannel for Customer Service and Unified Routing around languages. In this post I will continue that content and explain how an IVR might operate in multiple languages.
You can read my original post here.
In my original post I explained that we can implement a “no code” approach to our IVR by leveraging the…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – IVR BOTs and Languages
I recently created a blog post which explained the options we have in Microsoft’s Omnichannel for Customer Service and Unified Routing around languages. In this post I will continue that content and explain how an IVR might operate in multiple languages.
Blog Syndicated with Neil Parkhurst’s Permission
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