Continuing the previous post, let us now delve deeper into the different options inside each of the workstream types. Let us first create a…
Workstreams can be defined as records or settings, where we can set up the channel, and define routing rules, work distribution, and bots to…
In this post, we’d start by creating a trial of Dynamics 365 CustomerService. Navigate to – https://dynamics.microsoft.com/en-us/customer-service/overview/ And select Try for free Enter your…
I have worked on many enterprise projects that requires an engine to intelligently route work related records to their destination. This is especially true…
I know it’s taken me a week (or two) to get round to this, but I’ve had other things on the go (such as…
