For voice mail to work, make sure Unified Routing is provisioned. Next, we need to create a new Agent experience profile. Navigate to Agent…
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
Azure Communication Services uses Azure Event Grid to send real-time event notifications for chat, telephony, video, SMS, and voice calling events. Azure Event Grid…
While configuring Azure Grid Event Subscription for enabling Call Recording in Dynamics 365 Omnichannel Voice, https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-connect-existing-resource?tabs=customerserviceadmincenter#enable-call-recording-and-sms-services we got the below error – Deployment has…
The new direct callback feature found in Microsoft’s Omnichannel for Customer Service gives customers the ability to request a callback as soon as an…
