Omnichannel for Customer Service – Callbacks

The new direct callback feature found in Microsoft’s Omnichannel for Customer Service gives customers the ability to request a callback as soon as an agent becomes available. I will explore this new feature in this blog post.

The concept of a callback is simple enough!

If a customer is going to be in a queue for longer than a specified duration, then instead of them holding we will offer the…

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Omnichannel for Customer Service – Callbacks

The new direct callback feature found in Microsoft’s Omnichannel for Customer Service gives customers the ability to request a callback as soon as an agent becomes available. I will explore this new feature in this blog post. The concept of a callback is simple enough!

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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