Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Voicemail
A great new feature in Microsoft’s Omnichannel for Customer Service app relates to allowing customers to leave voicemails. In this blog post I will…
Tag: OmniChannel
Dynamics 365 Customer Engagement
Configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service
For setting up Outbound calling we need to first set up a phone number that will be used for outbound calling. This would help…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Overflow (v2)
I have previously blogged about the overflow capabilities in Microsoft’s Omnichannel for Customer Service. But the recent 2022 Wave 2 release has given us…
Dynamics 365 Customer Engagement
How to – Set up Omnichannel Voice using Azure Communication Service (ACS)
To add Voice Calling (PSTN – Public Switched Telephone Network) connectivity to an app or service, we can buy a number from Microsoft, which…
Dynamics 365 Customer Engagement
Setting up Omnichannel Voice using Azure Communication Service
Originally posted on Everything D365: In my previous blog, I detailed how an Omnichannel trial could be created and shared how we could initiate…