I have previously blogged about the overflow capabilities in Microsoft’s Omnichannel for Customer Service. But the recent 2022 Wave 2 release has given us some additional capabilities. So, in this blog post I will approach this subject again!
You can read my previous blog post here. But that post is now largely replaced by the information I will provide here!!
I am sure every contact centre…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Overflow (v2)
I have previously blogged about the overflow capabilities in Microsoft’s Omnichannel for Customer Service. But the recent 2022 Wave 2 release has given us some additional capabilities. So, in this blog post I will approach this subject again! You can read my previous blog post here.
Blog Syndicated with Neil Parkhurst’s Permission
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