Omnichannel for Customer Service – Overflow (v2)

I have previously blogged about the overflow capabilities in Microsoft’s Omnichannel for Customer Service. But the recent 2022 Wave 2 release has given us some additional capabilities. So, in this blog post I will approach this subject again!

You can read my previous blog post here. But that post is now largely replaced by the information I will provide here!!

I am sure every contact centre…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Overflow (v2)

I have previously blogged about the overflow capabilities in Microsoft’s Omnichannel for Customer Service. But the recent 2022 Wave 2 release has given us some additional capabilities. So, in this blog post I will approach this subject again!

Blog Syndicated with Neil Parkhurst’s Permission