A great new feature in Microsoft’s Omnichannel for Customer Service app relates to allowing customers to leave voicemails. In this blog post I will explore this new feature.
Microsoft’s Omnichannel for Customer Service has included the voice channel for some time now! But the recently deployed 2022 Wave 2 release (aka October 2022) included a new feature to allow customers to leave voicemails…
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Omnichannel for Customer Service – Voicemail
A great new feature in Microsoft’s Omnichannel for Customer Service app relates to allowing customers to leave voicemails. In this blog post I will explore this new feature. Microsoft’s Omnichannel for Customer Service has included the voice channel for some time now!
Blog Syndicated with Neil Parkhurst’s Permission
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