Omnichannel for Customer Service – Voicemail

A great new feature in Microsoft’s Omnichannel for Customer Service app relates to allowing customers to leave voicemails. In this blog post I will explore this new feature.

Microsoft’s Omnichannel for Customer Service has included the voice channel for some time now! But the recently deployed 2022 Wave 2 release (aka October 2022) included a new feature to allow customers to leave voicemails…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Voicemail

A great new feature in Microsoft’s Omnichannel for Customer Service app relates to allowing customers to leave voicemails. In this blog post I will explore this new feature.

Blog Syndicated with Neil Parkhurst’s Permission