For voice mail to work, make sure Unified Routing is provisioned. Next, we need to create a new Agent experience profile. Navigate to Agent Experience >> Workspaces and select Manage for Agent experience profiles. Create a new record. Add the users to it. One user can be part of only one Agent experience profile record. … Continue reading “How to – Configure Voicemail in Omnichannel Voice…
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How to – Configure Voicemail in Omnichannel Voice Channel – Dynamics 365 Customer Service
For voice mail to work, make sure Unified Routing is provisioned. Next, we need to create a new Agent experience profile. Navigate to Agent Experience >> Workspaces and select Manage for Agent experience profiles. Create a new record. Add the users to it. One user can be part of only one Agent experience profile record….
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